I am so sorry that you have experienced this issue with Globenfeld watch.
In order for our Faults department to identify what has gone wrong, could you please use the attached free post label to return the item to us?
Can you please get a free proof of postage from Post Office when returning the item.
Please make a note inside the packaging of your full address, order ID or this conversation (Ticket #000000) so we know whose is it when the item arrives.
Once received Faults department will arrange a suitable replacement for you.